Refund policy
Return Policy + Procedure:
- REGULAR PRICED items brought back to the store or shipped back within 14 days receive a refund to the original payment method OR within 30 days for a store credit. Store credit for in store or online orders will be in the form of a gift card emailed to you.
- ALL CLEARANCE ITEMS and items that are discounted, jewelry, hats and cups, swimwear, intimates ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES OF ANY KIND.
- All items must be in BRAND NEW CONDITION, unwashed and unworn. Items must be free of orders, pet hair, makeup stains, deodorant stains or similar stains. Tags must still be attached.
- Damaged or defective items must be brought to our attention within 2 days of purchase.
- It is the customer's responsibility to pay for return shipping on any returns and the shipping for a replacement size if doing an exchange of sizes.
Where do I send my return to?
9150 Yearling Street, San Antonio Texas, 78254
Contact us for all return questions or to state the reason for your return at: info@simplychrisel.com
Final Sale Items
The following items are non-returnable:
- All head accessories
- All hats
- All bodysuits
- All jewelry
- All intimates
- All sale items
Damages and Issues
All defective merchandise must be reported within 2 days of receiving. Merchandise that has been washed will not accepted.
Exchanges
If you wish to exchange your item for another size, you must email us at info@simplychrisel.com and ship your unwanted item back to us within 7 days of your order date to be eligible. Your email must state the reason for your exchange. Exchanges must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the exchange. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. All exchanges are subject to shipping fees.
Lost or Stolen Packages
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
